Frequently Asked Questions
How Do I Open an Account?
The easiest way to open an account is to click on the "Apply for an Account now" button on our home page and fill out the information. Our customer support team will quickly evaluate your information to assure that you are a qualified account at which time we will provide you with access to our ordering site. We do not require any minimum order to become a registered account. You can always contact us at 800-351-1819 with any specific questions. To apply for credit, please fill out and return our credit application. One of our linen experts will respond to let you know what credit you qualify for. Please click here.
How do I apply for credit?
To apply for credit, please fill out and return our credit application. One of our linen experts will respond to let you know what credit you qualify for. Please click here.
I have lost my password. Can you reset it?
Yes. You can get your password reset in two ways. First, you can use the automated tool at the Login screen to reset your password. If you are still having difficulty please contact us at sales@a1american.com.
Is there a minimum order?
There is a $200 minimum order requirement. There will be a minimum $10 surcharge for all orders under $200. Items ordered in less than minimum quantities, per our “price list”, are subject to a 5% surcharge. Pricing is subject to change without notice.
How do I find out how much your products cost?
Once you have established your account status, you will be able to view our entire catalog which will feature product pricing. Keep a lookout on the site as we occasionally offer special pricing on products.
Can you send me a catalog?
You may request a free catalog by sending an email to weborders@a1american.com. Please provide details about your business along with your full mailing address and contact information.
Can I cancel or change my order after I submit it?
If your order has not shipped, you may request changes by contacting our customer service department at 800-351-1819. Please provide your order number for prompt service.
How long does it take to receive my order?
In stock items normally ship from our facilities within 24-48 hours. If an item is out of stock or backordered, we will provide you with the anticipated ship date at the time you place your order. We take great care to ensure your merchandise arrives at its destination. Please help us by providing a complete and correct delivery address.
How will my order be shipped?
Cartons are shipped via FedEx Ground or least expensive carrier.
Will you send an order confirmation?
Online orders will receive an initial email confirmation of the order shortly after the order is placed. The email confirmation will list all the items in your order. Shipping costs and tax will be calculated by a linen expert who will call you to confirm your order. All emails and letters are sent to you, the purchaser.
What if an item is missing from my order?
Your order may consist of several different boxes. Occasionally, the packages arrive on different days, even if we shipped them at the same time. If the full estimated total delivery time has passed and you haven't received the missing item, please call our customer service department at 800-351-1819.
Why did my order arrive in two or more shipments?
We make every effort to ship your entire order at the same time. If some products are backordered, we don't want to hold up your entire order. We send you the in-stock products right away. We ship the backordered products as soon as they are available. The tentative ship dates for all backordered items is provided to you at the time of your order. Items may come from different locations.
What forms of payment do you accept?
A1 American will extend open account terms upon approval of credit. We also accept Visa, MasterCard, American Express and Discover. To apply for terms or to update your current payment options, please contact us at 800-351-1819.
When is my credit card charged?
If you have selected a credit card as your payment option, we will charge your card the day we ship the items from our facilities. If we have to ship items separately, more than one charge may show up on your credit card.
How do I change my billing address?
Please call customer service at 800-351-1819.
How do I change my billing terms?
We will issue open account terms upon credit approval and accept Visa, MasterCard, American Express and Discover. To change your current billing terms, please contact us at 800-351-1819.
Can we break case packs?
We do not break case pack quantities. Our system will only allow the user to order by the case
How soon will the orders ship?
Estimated ship dates are provided with every order acknowledgement. Generally, we aim to ship all orders within 24-48 hours. Please allow 3-5 days for shipping.
Can I get a copy of my invoice?
Please call customer service at 800-351-1819.
Is there a restocking fee?
A restocking fee may be assessed on non-defective returns of unsold inventory. This restocking service does not cover product returned used. Please contact our customer service department at 800-351-1819 to initiate a return authorization and to gain details of our restocking policy.
Where can I find definitions of product features?
Please reference our catalog or call one of our linen experts at 800-351-1819.
